Refund policy

 

At Amy’s Handmade Soap, the hope is that each product brings joy to every customer or gift recipient. If, for any reason, an exchange is needed, accommodations will gladly be made to ensure a smooth process.

Exchanges Only

Exchanges are available within 14 days of delivery. All items must be unused, in their original packaging, and in saleable condition to qualify for exchange.

No Refunds

Please note that refunds are not available. The aim is to offer a replacement product that better suits your needs in the event of any issue.

Exchange Process

To initiate an exchange, contact Amy’s Handmade Soap at your contact email or form with your order number and details. Instructions for returning the original item will be provided.

Shipping

Customers are responsible for return shipping costs unless the exchange is due to a defect or error. In such cases, a replacement will be sent at no extra charge.

Damaged or Incorrect Items

If an order arrives damaged or incorrect, please contact immediately with photos, and a replacement will be provided at no additional cost.

If there are questions or concerns, please reach out for assistance. The commitment at Amy’s Handmade Soap is to make every experience a positive one!