Privacy policy

Privacy Policy for Amy’s Handmade Soap

Last updated: September 16, 2025

Amy’s Handmade Soap operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you, the customer, with a curated shopping experience. Amy’s Handmade Soap is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

We collect “personal information” that identifies or can reasonably be linked to you, such as:

Contact details: name, address, billing and shipping addresses, phone number, and email address
Financial information: payment card details, transaction information
Account information: username, password, preferences, and settings
Transaction information: items viewed, added to cart, purchased, returned, or exchanged
Communications: messages or inquiries you send us
Device information: IP address, browser type, network information
Usage information: your interactions with the Services

Where We Collect Personal Information

Directly from you (e.g., account creation, orders, communications)
Automatically via the Services (e.g., cookies, device data)
From service providers and partners helping us provide Services
From third parties with your consent

How We Use Your Information

To provide, tailor, and improve the Services (order fulfillment, account management, shipping)
For marketing and promotional communications, with your consent where required
To secure the Services and prevent fraud
To communicate with you and provide customer support
To comply with legal obligations

How We Share Your Information

We may share your data with:

Shopify and third-party service providers (e.g., payment processing, fulfillment)
Marketing partners for promotional purposes in accordance with their privacy policies
Third parties you authorize or request we share information with
Affiliates within our corporate group
Parties involved in business transfers or legal processes

Shopify’s Role

Shopify hosts our Services and processes some personal information. They may transfer your information internationally as needed to provide their services. Learn more about Shopify’s privacy practices at Shopify Privacy Policy.

Third-Party Links

Our Services may link to third-party sites not controlled by Amy’s Handmade Soap. We are not responsible for their privacy or security practices.

Children’s Privacy

Our Services are not intended for children under the age of majority. We do not knowingly collect personal information from children.

Security and Retention

While we strive to protect your data, no security system is perfect. We retain your personal information as long as necessary to provide the Services or comply with law.

Your Rights

Depending on your location, you may have rights to access, correct, delete personal information, and more. You can exercise these rights by contacting us. For rights related to Shopify data, visit Shopify Privacy Portal.

Complaints

International Data Transfers

Your data may be transferred and stored outside your country; when applicable, we ensure proper safeguards such as Standard Contractual Clauses.

Changes to This Policy

We may update this Privacy Policy periodically and will notify you of any significant changes by updating the date above.

Contact Us

For questions or to exercise your rights, please contact:

Amy’s Handmade Soap

Email: amy@amyshandmadesoap.ca

Address: 21 Patrick Blvd, Elora, ON, N0B 1S0, Canada